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Terms of Service

Last Updated: August 14, 2026

By purchasing our digital curriculum or services, you agree to these terms.

1. Digital Product Delivery & Access

Access is considered "delivered" the moment our server opens the digital gate for the user's email address. Whitelisting occurs at the timestamp of purchase.

2. Refund Policy (All Sales Final)

Due to the immediate nature of digital curriculum, all sales are final. No refunds once access is granted.

3. California Business Disclosures

Guided By Grace Doulas is a California-based organization. All services are performed and governed under the laws of the State of California.

Professional Disclaimer: Victoria Cortez, MCD, is a Master Certified Doula. We provide non-clinical support and education. We do not provide medical diagnoses, clinical assessments, or medical advice. Our curriculum is aligned with the California Department of Health Care Services (DHCS) Medi-Cal Doula Benefit standards.

No Guarantee of Employment or PAVE Approval: Enrollment in, completion of, or certification from the Guided By Grace Doulas training program does not guarantee employment with Guided By Grace Doulas or any other entity, nor does it guarantee or imply automatic approval of your California PAVE (Provider Application and Validation for Enrollment) application by the Department of Health Care Services (DHCS). PAVE application approval and credentialing are determined solely by the State of California and respective Managed Care Organizations (MCOs) based on their own independent criteria, and Guided By Grace Doulas assumes no liability for application rejections or employment outcomes.

4. Chargebacks & Disputes

Fraudulent chargeback claims will be defended using server logs and timestamps as empirical evidence of fulfillment. Initiating an unauthorized chargeback, dispute, or payment reversal may result in the immediate suspension or permanent termination of services, digital portal access, community participation, and student privileges without prior notice and without refund or liability.

5. Intellectual Property

All materials are protected by copyright. Access is for a single user only. Sharing credentials or distributing content results in immediate termination without refund.