Frequently Asked Questions
How do I access my student portal?
You can log in via the Student Login button in the navigation menu. Ensure you use the email address associated with your enrollment. If you experience a login loop or password issue, click "Forgot Password" on the login page to send a reset link, or ask Grace (our AI assistant) at the bottom right of the screen for troubleshooting steps.
How do I book a 1:1 student support session?
We offer personal, live 1:1 support for curriculum queries, certificate application guidance, and portal assistance. You can schedule a 30-minute session with our team using our
Calendly Student Support Scheduler.
Where do I find Medi-Cal billing or PAVE resources?
If you are seeking assistance with California Medi-Cal enrollment, NPI setup, PAVE checklists, or billing guidelines, please proceed directly to our
California Doula Provider Hub. The Provider Hub has dedicated tools, guidelines, and templates built specifically for billing administration.
I am a client for doula or Reiki services. How do I get support?
For questions regarding doula care client files, billing statements, Reiki session preparation, or scheduling updates, please use the contact form on this page and choose the appropriate service category.
Is the doula certification program fully approved?
Yes, the Guided By Grace Doula Certification is structured to satisfy the California DHCS (Department of Health Care Services) training guidelines for Medi-Cal registration. Upon finishing all 24 modules, your practicum log, and the capstone case audit, you will receive a State-Aligned Certificate of Record.